The importance of user reviews for an e-commerce business is undeniable. The higher the ratings are, the more trustworthy the business is considered. Businesses often leverage various ways to lure customers to leave a positive review. And one such way is leveraging the power of social proof through product review apps. Although there are numerous product review apps on the Shopify app store, only a few like Loox stand out to be the best in terms of efficiency, results, and cost.

We heard a lot about this app, which made us curious to test out its efficiency. So, we didn’t take much time signing up and subscribing to one of its paid plans. After using the app for over 3 months, we are ready with our first-hand review of Loox. The aim of this review is to educate potential and new users of Loox about the platform’s features, efficiency, pricing plans, and more.

In this detailed Loox review, we have assessed the platform’s capabilities for social proofing to find out whether it is the best product review app out there or just a waste of time. So, let’s get started!

What is Loox?

Loox is a product review app on the Shopify app store that helps online store owners collect and show customer reviews. It seamlessly integrates with Shopify, making it super easy for them to add product reviews on their websites.

Whenever customers buy anything from a store, Loox lets them display those reviews with photos and videos. This helps customers see original and genuine feedback from real people, which can make them feel more confident about the product.

One of the best features we came across Loox, is that it encourages existing users to leave reviews by offering rewards like discounts. These reviews look great on the website, with clean designs that match the store’s style.

Plus, Loox makes it easy to share reviews on social media, further enhancing social proof. What’s more interesting is that it works on mobile devices too, which makes it accessible to all users.

Key Statistics Showcasing the Value of Product Review Apps Like Loox

• 90% of consumers read online reviews before taking any action. (Source: Invespcro)
• 88% of online shoppers trust online reviews as personal recommendations. (Source: Invespcro)
• 59% of users look at 2-3 review sites before making a purchase. (Source: Zoho)
• A recent study revealed that product reviews can increase sales by 18%. (Source: Dixa)
• UCG reviews are most likely to convince users to buy from a website. (Source: Statista)

5 Features of Loox That Make It Worthy

Although Loox is a complete product review solution in itself, we curated the best 5 features of this app that make it worthy for Shopify store owners.

• Automated Review Collection: Loox automatically collects photos and video reviews of the product after reviewing its authenticity. The app imports these reviews and displays them on the fully customized widget of the store. The best part is that the widget doesn’t slow down your site performance.
• Review Sync: The app automatically synchronizes the user reviews to Google Search (Snippets), Meta Shops, Google Shopping and more to boost traffic to your website. Whenever users search for the product, these reviews are displayed on the search results (SERP), helping them to evaluate the quality of the product before they buy.
• Single-click Upselling: By adding photo and video reviews of past purchases, you can increase upselling of the specific products while the customer is still in the mood. These reviews give confidence to customers and surety about the quality of the product, ensuring customers can buy it without thinking twice.
• Integrations: Loox comes with seamless integration capabilities to connect advanced tools. The list includes PageFly, Klaviyo, Smile.io, OminSend, Loyaltylion, and other social proofing apps to enhance customer experience, maximize engagement, and boost growth.

How Much Does Loox Cost?

Loox offers three main pricing plans that suit every type of business and its diverse needs. These plans, namely Beginner, Scale, and Unlimited, are comparatively more cost-effective than Loox alternatives.

Here’s a more detailed look at each plan:

1. Beginner Plan

• Cost: $9.99 per month
• Ideal For: Small businesses and startups looking for an online presence.

Features:

• Review Requests: Send up to 100 email requests to customers asking for reviews.
• Photo Reviews: Offer discounts to users who leave photo reviews, enhancing the credibility of the product.
• Language Support: The plan supports multiple languages to cater to customers from different countries.
• Customizable Widgets: Over 10 different widgets to display reviews on your website.
• Review Importer: The app allows you to import all reviews from different platforms to showcase in one place.

2. Scale Plan

• Cost: $34.99
• Ideal For: Growing businesses that need more advanced features.

Features

• Video Reviews: The plan lets you collect and display video reviews, adding a dynamic element to customer feedback
• Google Shopping Integration: The plan syncs your reviews with Google Shopping to improve its product listings.
• Meta Shop Integrations: Integrate reviews with your Meta Shops (Facebook and Instagram) to show customer feedback on social media.
• No Loox Branding: The plan removes Loox branding from your widget for a more professional look.
• All Integrations: The plan allows integration with top apps to enhance the review collection process.

3. Unlimited Plan

• Cost: $299.99 per month
• Ideal For: Fast-growing businesses with high volumes of orders.

Features:

• Unlimited Review Request Emails: Send as many review request emails as your business needs without any limit.
• Unlimited Referrals: Encourage customers to refer friends and family, with no limit on referrals.
• Unlimited Upsells: Use upsell strategies to increase your sales without any limits or restrictions.
• Priority Support: The plan offers quick and dedicated support for any issues or queries.

How to Set Up Loox With Your Shopify Website?

Setting up Loox isn’t rocket science, but an easy process that can be done in a few simple steps. Here’s a step-by-step process to do so:

Step 1: Install the Loox App

• Go to the Shopify App Store and search for Loox.
• Click on the Add App button.
• You will be redirected to your Shopify admin page. Click on the Install app button.

Step 2: Set Up the Loox Account

• After installing the Loox app, you will be prompted to create a new account.
• Enter your email address and password and click Sign Up to create an account.

Step 3: Customize Review Request Settings

• In the Loox dashboard, go to the Settings tab.
• Under Review Request Settings, you can customize the email that will be sent to customers for reviews.
• You can set the delay for when the email should be sent to the customer.
• You can customize the email template according to your preference.

Step 4: Customize Review Display Widgets

• In the Loox dashboard, go to the Widgets tab.
• Choose the type of widget you want to display on your website.
• Customize the appearance of the widget to match your website design.
• Click on “Save” to apply changes in real-time.

Step 5: Add Widgets to Your Shopify Store

• In the Loox dashboard, go to the installation tab.
• Copy the installation code provided by Loox.
• Go to your Shopify Admin page.
• Navigate to Online Store>Themes>Actions>Edit Code.
• Find the liquid file and paste the installation code before the closing </body> tag.
• Click Save to update your theme.

Step 6: Test Your Setup

• Go to your Shopify store and place a test order.
• Click if you receive the review request email and if the review widgets are currently displayed on your website.

What We Liked About Loox?

After spending a good amount of time exploring Loox, testing every feature, and really getting hands-on with the app, we have a lot to share. Let’s break it down step by step and walk you through everything we discovered.

Easy Setup Process

From the very beginning, Loox stood out because of how simple it was to set up. Connecting it to our Shopify store was super easy—no complicated steps or confusing tech terms. The setup process was well-guided, making it easy even for someone who isn’t a tech expert. The best part? Seeing those review requests go out automatically was a huge relief. It’s one less task to worry about in our busy day.

Features That Actually Help

As we started using it, we realized how powerful Loox’s features are. The automated review requests were a total game-changer. Once set up, we didn’t have to think about them again, freeing up time to focus on other parts of our business.

The widgets were also highly customizable, so they blended perfectly with our store’s design, keeping everything consistent with our brand. Plus, the review sync feature was a big win—it helped us showcase our star ratings to a wider audience, which is essential in today’s competitive online market.

Boosting Engagement and Sales

Now, let’s talk about the real impact: Did Loox actually help us engage customers and drive sales? Absolutely. The app made it super easy for customers to leave reviews and upload photos, which led to a steady stream of user-generated content.

This content didn’t just look good—it actually helped turn visitors into buyers. The upsell feature was another nice touch, subtly encouraging customers to add more items to their carts.

Fast Performance

We were initially concerned that adding Loox might slow down our website, but that wasn’t the case. Due to their CDN (Content Delivery Network), our site’s loading times stayed fast. We didn’t receive any complaints about slow performance, which is always a good sign.

Helpful Customer Support

Whenever we had questions or needed help, Loox’s customer support team was quick to respond and provided clear answers. Having reliable support is a huge plus, especially when you’re using an app that plays such a key role in your business.

Worth the Investment

Loox isn’t free, and some might hesitate because of the cost. But for us, it was worth every penny. The increase in conversions and extra sales from upsells made the monthly fee feel like a smart investment. It’s a perfect example of getting what you pay for.

Scales with Your Business

As our business grew, Loox grew with us. Moving between plans was seamless, and features like video reviews added even more value to our customer feedback. The app’s scalability makes it a long-term tool we plan to keep using.

What We Disliked About Loox?

Although we liked Loox a lot, it doesn’t mean the app is without any flaws. We have discovered a number of downsides to using Loox, and here are some of the most prominent ones:

• No Free Plan: The biggest downside of using Loox is that there isn’t a free plan available, which makes it difficult for beginners to get started. They need to subscribe to one of the paid plans or stay out of it. However, there’s a 14-day free trial available for all plans, but with some conditions.
• Limited Email Design Function: The design for email templates is quite limited. Additionally, they can’t be personalized to meet business needs.
• Limited Discount: The app only incentivizes users who submit a photo or video review. This limitation discourages users from leaving a review, no matter if it’s negative or positive.

Conclusion

Alright, let’s give our final verdict on this detailed Loox review. You have set up your Shopify store, having good sales, but what’s next? Let’s use the right tool to elevate your customer feedback through the best product review app out there. It’s been on our radar, and we have given it a hard try. It is one of a kind app we have been looking for.

However, it has some flaws too, the major one being the absence of a free plan. If you have a habit of taking a try before paying, you might get stressed with this app.

We have uncovered everything in this detailed Loox review, the good, the bad, and everything in between. We hope this review has helped you a lot in knowing the Loox app from close.

FAQs

What Does Loox Do? 

Loox is a Shopify app that helps businesses collect and showcase customer reviews with photos. It automates review requests post-purchase, encouraging customers to leave feedback. These reviews, often with images, can be displayed in your store to build trust and boost sales by providing social proof.

What is Loox Used For? 

Loox is used to gather and display customer reviews, particularly photo reviews, on e-commerce stores. It enhances credibility by showcasing real customer experiences, which can influence potential buyers. Businesses use it to improve conversion rates, build trust, and create a more engaging shopping experience.

Does Loox Work with Amazon? 

No, Loox is designed specifically for Shopify stores and does not integrate with Amazon. It focuses on helping Shopify merchants collect and display reviews directly on their own platforms, rather than marketplaces like Amazon.

What are Loox Referrals? 

Loox Referrals is a feature that allows businesses to create referral programs. Customers can earn rewards or discounts by referring friends to the store. This helps drive word-of-mouth marketing and increases customer acquisition through trusted recommendations.

Is the Loox App Free? 

Loox offers a free trial, but it is not entirely free. After the trial period, users need to choose a paid plan based on their store’s needs and the features they require, such as photo reviews or referral programs.

Is Loox Paid? 

Yes, Loox is a paid app. It offers various subscription plans depending on the features and scale of your business. Pricing starts after the free trial ends, with options tailored for small to large Shopify stores.

Is Loox Review Legit? 

Yes, Loox reviews are legitimate. The app collects authentic customer feedback, often with photos, directly from buyers. It uses automated email campaigns to request reviews, ensuring transparency and credibility in the feedback process.

How Do I Cancel My Loox Subscription? 

To cancel your Loox subscription, go to your Shopify admin panel, navigate to the Apps section, find Loox, and manage your subscription. You can cancel directly from there. Ensure you cancel before the next billing cycle to avoid charges.

Can I Import Reviews with Loox? 

Yes, Loox allows you to import reviews from other platforms or manually add them. This feature helps businesses consolidate reviews in one place, making it easier to showcase customer feedback and build trust with new visitors.